Old Soul Soap Co - Fresh Start

Can I Return Items?

Store Policy

Exchange or Store credit only 30 days from purchase date.

All discrepancies or damages for online orders must be reported within 48 hours of delivery.

All personal hygiene, essential oils and sale items are final sale.

No exchanges or store credit on opened items.

For manufacturers defects please email us at  info@mrsgreenway.ca and we will provide manufacturer or distributor information.

Please be advised we do have soap in our stores that is unwrapped and scented with essential oil. As a result, some items (clothing, soft dolls & silicone items) will absorb the smell    . If you are extremely scent sensitive we advise that you please consider this before you purchase. When the items arrive, you can air out or wash to help dissipate the essential oil smell. Please note we do not pay shipping on returned items based on essential oil scent.

How Do I Return Items?

If you have an online purchase you would like to return, please contact us info@mrsgreenway.ca or fill out the contact us form on our home page. You can also visit us in-store at our 3 locations in Ontario: Dundas, Elora or Grimsby. If you received free shipping the shipping cost will be deducted from your order. If you paid shipping on your order this amount will not be refunded.  

If you have purchased online and would like a full refund and not a store credit or exchange a 6% restocking fee will apply.  

Please note we do not pay return shipping fee's unless item is being returned due to our negligence. If you wish to return an item you no longer want you will be responsible for the return shipping fee.