Your KeepCup is made to last. We carefully consider purpose, materials and end of life when creating our products.
When you visit us, you can meet the people who hand assemble our products in our local warehouses – in Melbourne, Los Angeles and London.
We create products that are fit for purpose; to reduce and replace the use of disposable cups.
KeepCups are designed to facilitate reuse – for example, our press on lid is the result of precise engineering and manufacturing, to increase ease of use in busy café environments for those who make and drink coffee.This connection to purpose informs our philosophy of choosing less, and it’s is an important step change in transforming to a circular economy.
Returns & Exchanges
Can I Return Items?
Exchange or Store credit only 30 days from purchase date.
All discrepancies or damages for online orders must be reported within 48 hours of delivery.
All personal hygiene, essential oils and sale items are final sale.
No exchanges or store credit on opened items.
For manufacturers defects please email us at firstname.lastname@example.org and we will provide manufacturer or distributor information.
Please be advised we do have soap in our stores that is unwrapped and scented with essential oil. As a result, some items (clothing, soft dolls & silicone items) will absorb the smell . If you are extremely scent sensitive we advise that you please consider this before you purchase. When the items arrive, you can air out or wash to help dissipate the essential oil smell. Please note we do not pay shipping on returned items based on essential oil scent.
How Do I Return Items?
If you have an online purchase you would like to return, please contact us email@example.com or fill out the contact us form on our home page. You can also visit us in-store at our 3 locations in Ontario: Dundas, Elora or Grimsby. If you received free shipping the shipping cost will be deducted from your order. If you paid shipping on your order this amount will not be refunded.
Please note the above return policy is the same for instore or online purchases.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.