Grimm’s stands for quality and longevity. When making our toys, we carefully select the wood without defects. At each step, the quality of the wood is checked. But wood lives and responds to air changes. Wood is a natural product and not indestructible, so we can not rule out that something could break. If something breaks, you can repair the piece with wood glue.
Children may be advised and prompted to use caution with their special toys.
If you want to remove dirt from our products, simply wipe with a damp cloth and some soapy water (if necessary). When drying, please do not place on the heater, otherwise cracks may occur in the wood, but allow to dry at room temperature. Please never clean our products with disinfectant, hot water or similar!
We are a family owned and sustainably managed manufacturer, which produces high quality and safe wooden toys made to officially certified standards. In product development, we are guided by the principles of Waldorf education and other educational approaches, such as Montessori. All our products are tested regularly and comply with the European Toy Safety Standard (EN 71) and US standards.
Our products always have unique traces of nature. With a few exceptions, everything is sanded and cut by hand. We use FSC certified alder, lime, beech and maple wood. Woodworking is outsourced to small independent companies in Europe. The largest of these producers has learned his trade working in our company in Germany. At the company headquarters, new products are developed, and products are oiled, dipped in colour, assembled, quality checked, packaged and shipped all over the world.
Returns & Exchanges
Can I Return Items?
Exchange or Store credit only 30 days from purchase date.
All discrepancies or damages for online orders must be reported within 48 hours of delivery.
All personal hygiene, essential oils and sale items are final sale.
No exchanges or store credit on opened items.
For manufacturers defects please email us at email@example.com and we will provide manufacturer or distributor information.
Please be advised we do have soap in our stores that is unwrapped and scented with essential oil. As a result, some items (clothing, soft dolls & silicone items) will absorb the smell . If you are extremely scent sensitive we advise that you please consider this before you purchase. When the items arrive, you can air out or wash to help dissipate the essential oil smell. Please note we do not pay shipping on returned items based on essential oil scent.
How Do I Return Items?
If you have an online purchase you would like to return, please contact us firstname.lastname@example.org or fill out the contact us form on our home page. You can also visit us in-store at our 3 locations in Ontario: Dundas, Elora or Grimsby. If you received free shipping the shipping cost will be deducted from your order. If you paid shipping on your order this amount will not be refunded.
Please note the above return policy is the same for instore or online purchases.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.